Policies
100% Satisfaction Guarantee We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we’ll replace it or give you a refund. Please read “Returns” below for more information
Shipping (Continental U.S.) Four shipping options are offered for merchandise delivery
| Order Amount | Standard Shipping | 2 Day (weekdays) | 1 Day (weekdays) | Store Pickup |
| Up to $50.00 | $5.99 | $17.99 | $23.99 | FREE |
| $50.01 – $100.00 | $8.99 | $18.99 | $24.99 | FREE |
| $100.01 – $150.00 | $9.99 | $19.99 | $25.99 | FREE |
| $150.01 and over | $11.99 | $20.99 | $26.99 | FREE |
Note: Orders usually ship one business day after being placed.
Please note that some items may be subject to additional shipping and handling charges because of size or weight.
Sorry but we do not ship outside of the Continental U.S.
In-store pickup Orders requesting in-store pickup will be ready after 2:00 pm the following business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.
information security We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to “see” your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
Back orders Occasionally, some items are unexpectedly out of stock or unavailable and may be back ordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.
returnsIf there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise that was purchased by email or phone. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.
All returns must be accompanied by a receipt for full refund of cash or credit card. Returns not accompanied by a receipt will be returned for store credit.
Prices and information This website is intended to help you. We make every effort to maintain current, accurate prices in our online catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or the other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.
LayawayAll layaways require 10% down payment. At least one payment must be received each month. Layaways that are not paid monthly will be canceled and a 10% restocking fee will be charged. All canceled layaways are subject to a 10% restocking fee.
Special orders All special orders require a 50% non-refundable down payment. Orders will be submitted 3-5 business days after customer has placed the order. Customers will be called when order has arrived or will be contacted if item is not immediately available.
coupons
- The 15% discount is only on regularly priced, in stock items.
- Discount is not good on special orders.
- Discount cannot be combined with other promotions and cannot be applied to prior purchases.
- Discount is not good on labor or new bike purchases.
- Coupon must be presented at the time of purchase.
- Limit one coupon, per customer, per visit.